The WeGo app is taking too long to load and/or is too slow. What should I do?

First, make sure you have a stable internet connection. If you do but still have issues with the speed of the app, we suggest verifying the following points on your phone’s settings:

• Make sure the permissions to access your location while using WeGo are on
• Make sure your phone is not in power saving mode
• Deselect the battery optimization option
• If you have a SD card on your phone, try using the app without the SD card to see if it makes a difference
• Make sure offline mode is turned on when you’re navigating offline
• If any issues persist, send an email to appsupport@here.com with as many details as possible. We’d also recommend to share any videos/screenshots that might help our teams with troubleshooting.

Why am I getting inaccurate results for my search or no search results at all?

If the app is not showing any results for your online search:

• Make sure there are no typos in the address you are searching
• Type the entire street name and the house number. Avoid street name abbreviation as they may interfere with search results
• Make sure your internet connection is stable

If the app is not showing any results (or inaccurate results) for your offline search:

• Make sure that you downloaded offline maps of the areas where the addresses/places you’re searching for are located
• Offline mode should be turned on in the app’s settings before searching offline
• Try adding the name of the city next to it or recentering the map closer to the region of the address/place

In case you tried all the above but still cannot get the expected results, we’d recommend you to send an email to appsupport@here.com with more details about it.

How do AdBlocker/Optimization apps affect WeGo?

If you have any AdBlocker or optimization apps installed on your phone, they could affect the performance of WeGo. If you experience issues with WeGo performance, we highly recommend to review the settings of these apps and make sure they are not blocking any usage permissions for WeGo navigation.

Why am I receiving a “No location” error message?

To determine your location reliably, your device must be equipped with GPS. WLAN and cellular signals can be used together with GPS to improve quality of positioning in low GPS reception areas.

In some devices without GPS the combination of WLAN and cellular positioning may provide a location, but location accuracy will not be sufficient for navigation.

If your device has no GPS and no SIM card simultaneously, your location can’t be determined at all and you may see a “No location” error message in the current location field.

Phone storage space

I want to download/update maps, but I get the message that there isn’t enough internal memory, even though I know there is.

1. Restart your device: Sometimes a simple restart can fix issues where the system incorrectly calculates available storage. Try restarting your device and then attempting the download again.

2. Clear App Data and Cache: Go to Settings > Apps > [Mapping App] > Storage > Clear Cache. This clears temporary files and might fix the error.

3. Check for Software or App Updates: Ensure that your app is fully updated to the latest version. Bugs in older versions might cause issues with storage recognition.

   System Update: Check if there are any system updates available for your device. An outdated OS might cause app misbehavior.

4. Available Storage in Different Partitions: Sometimes, internal storage is divided into different partitions (e.g., system storage, app storage, media storage), and although you might have enough free space overall, the partition designated for app data might be full.

5. Uninstall and Reinstall: Uninstalling and reinstalling the mapping app can help reset the internal storage calculations and clear up any underlying issues.